Help and Support
A question, a problem with a booking? We are here to help.
Contact us
The easiest way to reach us is by e-mail at contact@ayiru.com. We usually reply within 24 to 48 working hours.
For faster handling, include in your message the e-mail address linked to your account and, where relevant, your booking code (RSV-XXXXXX) or ticket code (TKT-XXXXXX).
Frequently asked questions
How do I book an activity, a space, an event or equipment?
Browse the listings from the home page or the search, choose a date or a session, then follow the payment steps. Once the booking is confirmed, you receive a confirmation code to show the host on the day.
Which payment methods do you accept?
Payments are processed securely by our partner KKiapay: Mobile Money (MTN, Moov) and bank cards. Ayiru never stores your payment details.
Where can I find my bookings and tickets?
Log in to your account, then open the My bookings section to find all your bookings and tickets, along with their confirmation codes.
I was charged but my booking does not appear
Do not worry: contact us at contact@ayiru.com, stating the phone number or card used and the approximate time of payment. We will check the transaction and put things right quickly.
How do I cancel a booking?
Open your booking details from My bookings. Cancellation and refund options depend on the listing's terms and on how long is left before the scheduled date. If in doubt, contact us.
How can I offer my own activities on Ayiru?
Do you run a leisure venue, or organise activities or events? Head to the Become a host page to create your professional space and publish your listings.
Manage my account
You can change your personal information from your account settings. To permanently delete your account and your data, see the Account deletion page.